MD Beaty Clinic Cancellation & No-Show Policy
Like so many businesses, COVID-19 has deeply impacted our business. Up until now, we have never charged a cancellation fee. However, over the years no-shows and very last minute cancellations have become quite frequent. COVID-19 has changed how we have to schedule our staff and our patients, and when we get no-shows, everybody is affected.
Effective immediately, we require 24 hours notice for any cancellation, unless you are feeling unwell, are exhibiting any symptoms of COVID-19, or fail to pass our COVID-19 screening test.
We will charge a $50 fee for no-show appointments up to a maximum of three no-shows. After three no-show appointments, we will be required to charge the full cost of the treatment booked.
The $50 fee will be charged at your next appointment.
To re-iterate, if you are feeling unwell the day of your appointment, are exhibiting any symptoms of COVID-19, or fail to pass our COVID-19 screening test you will not be charged a cancellation fee.